FAQ

FAQ (Frequently Asked Questions)

Title: Frequently Asked Questions (FAQ)

We've compiled answers to some of the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to contact our customer care team.

Ordering & Shipping

  • Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal and other secure payment gateways available at checkout.

  • Q: How can I track my order? A: Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this number on the carrier's website to track your package's progress.

  • Q: Do you ship internationally? A: Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country. For more details, please see our Shipping Policy.

  • Q: How long will it take to receive my order? A: Order processing takes 1-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout.

Products & Technology

  • Q: Are your smart home devices compatible with Google Assistant and Amazon Alexa? A: Most of our products are designed to be compatible with major smart home ecosystems, including Google Assistant and Amazon Alexa. Please check the individual product page for specific compatibility information.

  • Q: Do I need a professional to install these devices? A: The majority of our products are designed for easy, do-it-yourself (DIY) installation. Each product comes with a detailed instruction manual. For some more complex systems, you may prefer professional installation.

  • Q: What kind of Wi-Fi network do I need? A: Our smart devices typically require a standard 2.4GHz Wi-Fi network. This is the most common type of home Wi-Fi. Please check the product specifications for any specific requirements.

  • Q: Is my data secure when using your smart devices? A: Yes, security is a top priority. Our devices use industry-standard encryption protocols to protect your data and privacy.

Returns & Support

  • Q: What is your return policy? A: We offer a 30-day return policy for items that are unused and in their original packaging. For full details, please read our [Link to your Return & Refund Policy page].

  • Q: My product is defective. What should I do? A: We're sorry to hear that! Please contact our customer care team at aiorasmaert36@gmail.com immediately with your order number and a description or photo of the issue, and we will assist you with a replacement or refund.